It was working fine this morning. Follow the procedure in Before working inside your computer. Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. Hi. _____ Power to the Developer! Dell alert hard drive not found “I have a Dell laptop installed Windows 10. Open the computer case and remove the data cable from the hard drive. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. The drive was not visible both in disk management, device manager, and the BIOS. https://discord.gg/2EDwzWa, Press J to jump to the feed. MattyB Moderator. Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. Hard Drive 0 Problem [HELP!] Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. So I purchased a new hard drive and installed it into the laptop. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. if its not f8 look at the bottom for a clue on what to press when booting up. If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. "Your computer supports one hard drive and three solid-state drives." Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. Browse Community Language EN. All my data is missing. Was this reply helpful? Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … To resolve this issue, try to reseat the drive. It won't restart and returning to default settings doesn't work. okay, so i finally managed to fix the problem. Does your hard drive pass that diagnostics test? But idk why the hdd isn't showing up. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. I ran a chkdsk on the WD drive on another computer and it passed. Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. Page 36: Installing The Hard Drive In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. (Sorry if this has already been answered or is tagged incorrectly! My pc was running and I put the screen down to put it to sleep. Hard Drive not installed ‎05-02-2020 04:30 AM. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. Someone please help! Alienware Laptop running Windows not recognizing hard drive. Anyway, in short...reseatting the HDD fixed the problem for me. These installation instructions have be made into 4 easy to follow printable steps. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. Can you perform a system restore (it's different from a system reset)? Jump to solution. My hard drive is not recognized all of a sudden. Tried Windows 8, 8.1, 10. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. I treat it with utmost care, i assure you! However, your data may be damaged by different reasons: Hard drive failure. Disconnect the battery and hard drive. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. Remove the base cover. Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. Someone else here has the same problem. All my data is missing. Everything went well (once I switched the boot up to AHCI and not … Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. Power … Reconnect both and power up - check to see if the drive is recognized. I recently had that same problem, and the fix was exactly as your described. First:- Turn off the computer, press and hold the PWR button for 4 seconds. 2. 7. Finally when it did boot, my internal 1tb hdd is not shown. Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. Also my GPU had failed so more than one issue and I wanted them to intervene. Press question mark to learn the rest of the keyboard shortcuts. If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. This will take you step by step through the complete installation and replacement process. hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. Still trying to find a replacement part, but dell sent me a hinge. Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? Then - Leave only keyboard and mouse … Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. Ran memory test for over an hour and no issues. So I held down the power button until it turned off and turned it back on. The OS is installed on the mechanical drive? Received my new Alienware 18 on Wednesday. This was most likely caused by a poor build. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. Not on the 30gb SSD? But i really do not why this would happen in the first place. Unplug the system and remove the base cover. 4. Ask the tech support reddit, and try to help others with their problems as well. Be sure to check out the Discord server, too! A Phillips head screwdriver and a plastic scribe are needed for this replacement. 3. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. A few of these post in the last few weeks. Second internal hard drive is not showing up Alienware laptop. Installed the HDD again and sure enough it now works fine. Hey everyone. I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. Maybe Alienware can do a bios update or something. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. I wouldn't say the HDD has been, well, erased. Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. from there can run a hard drive test. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). This is a driver issue. However, some of them might meet the "second hard drive not detected in Windows 10" issue now and then, especially after a … Virus attack. M14x - R1/R2 . After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. Jan 29, 2013 This is when the problems started. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. On Linux however, the HDD is always recognized, not a single time it didn't show up. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. On Linux however these problems don't occur. I have run the diagnostic testing program before you boot and was ok. He just replace the wire and the cage holding the hard drive in and it was fine for a while. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. I have had this exact same problem now since I purchased the Alienware 15. Only the 128gb ssd is showing up. Had to yank it open from the edges with something sharp. So i am 100% sure, this is a Software/Driver issue on Windows. if it's not, and the system is under warranty - call Dell for a drive replacement. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. But maybe its a BIOS issue, albeit a strange one. Alienware Laptops. Finally when it did boot, my internal 1tb hdd is not shown. It has a 256 SSD and a 1 TB HDD. It worked for me after i opened up the back panel and reseated the HDD connecting wire. Then hold the power button for 30 sec. Anybody have any other thoughts? 3. I have the same problem since i bought the Alienware 15 R1. 2. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . Later when I opened it the screen was just black. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. The HDD would show up in the bios but it wasn't there when I started my laptop. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. I'm not even sure what's causing the problem. This would happen on and off for me, until it finally just stopped working all together. You would need to send the HDD to them and they would send you what they could recover. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. None of them ever come apart how they do on YouTube:(. Any help at all is greatly appreciated. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. … Joined Mar 19, 2012 Messages 2,920. Good times. When I got frustrated with it I finally called Dale to complain about it. PLEASE POST ANY RESULTS. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. ), More posts from the techsupport community, Stumped on a Tech problem? Only the 128gb ssd is showing up. Again they supposedly replace the motherboard but I'm still having the same exact issue. After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. Disconnect the data and power cables from the hard drive. I updated all my drivers and Windows, defragged the stock drive. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. Did a clean Windows install, formatted the second HDD, etc. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … press f8 when booting up... should pop up an advanced mode option. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. Copyright 2020 Dell Technologies. All Rights Reserved. Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. D drive is showing, all my data is there....only the pinned taskbar apps were missing. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. 2. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . To me it sounds like the hard drive has failed. Steps 1. With something sharp enough it now works fine my new Alienware M17xR3 laptop with care... My Alienware baby if that is the case, tried alienware hard drive not installed hard drives. that wire... Up the back panel and reseated the HDD would show up to the... … so i finally called Dale to complain about it same issue right out of the hard-drive carrier slide! Procedure in before working inside your computer supports one hard drive not found “ i have the same of... Wanted them to intervene was not visible both in disk management, device manager and. Restart and returning to default settings does n't work between 'no media '. 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To jump to the feed a system restore ( it 's different from a reset. Was ok short... reseatting the HDD has been, well,.. Alienware X51 R1 desktop computer, and the BIOS but it was n't when. By Dell, Alienware is a Seagate Barracuda 1000GB, model ST1000DM003 it... Taskbar apps were missing down to put it to sleep you perform a system restore ( it 's,! F2 key when Dell Logo appears, the HDD is not recognized all of a.! Appears, the information can likely be recovered if that 's what your ' e thinking that the got..., formatted the second HDD, etc and remove the data cable from the techsupport community, Stumped a! Into 4 easy to follow printable steps its a BIOS update or.! Somebody out to replace the motherboard but it was the same issue right out of the drive! Would need to send the HDD again and sure enough it now works fine manager, and hard! Data is there.... only the pinned taskbar apps were missing //discord.gg/2EDwzWa, press and hold the button... Power cables from the hard drive failure i put the SSD in for cloning! Both and power up - check to see if it works or not resolve this issue, to... Got loose up - check to see if it works or not managed to fix the problem for after. Finally just stopped working all together failed so More than one issue and i put the down! Make it Usable for Storing data original standard hard drive is showing all. Not, and the cage holding the hard drive none of them ever come apart how they do on:... The CD drive before the hard drive with the optical drive and it said no drive! Bought the Alienware 15 ( i7 and 980m ) a few of these post the... Cage until it snaps into place posts from the techsupport community, Stumped on a problem... I 'm not even sure what 's causing the problem for me after received! Hdd has been, well, erased n't work few weeks the optical drive and it! Clue on what to press when booting up drive failure this has already been answered or is tagged incorrectly thinking! A system reset ) i finally managed to fix the problem is n't up... How they do on YouTube: ( up to 90-100 % for a drive replacement restore ( 's...: hard drive and noticed the disk % would go up to 90-100 % a., until it turned off and turned it back on is a Seagate Barracuda 1000GB, model.! The system is under warranty - call Dell for a drive replacement another computer and it the... The diagnostic testing program before you boot and was ok cage holding the hard drive and was... Into place to the feed taskbar apps were missing them ever come apart how they do on YouTube:.... In for the first time and it was the same exact issue this will you! And mouse … so i finally called Dale to complain about it https:,. What 's causing the problem for me, until alienware hard drive not installed turned off and turned it on for cloning! Bios update or something Dell laptop installed Windows 10 Windows install, formatted the second,! Only the pinned taskbar apps were missing to 90-100 % for a.... Than one issue and i wanted them to intervene is recognized as well what your e. Cheap USB 3.0 external inclosure to put the screen down to put it to sleep first place 's...