Was often asked to get involved in application development projects especially with legacy software. A resume summary statement is a brief list or a few sentences at the top of your resume (after your contact information) that highlights your qualifications for a job. Researched and troubleshot all ICOMS billing issues related to software problems for Telephony, Data, and Video. Ensured "Best in Class" practices and validated "Total Customer Experience.". This included the development and maintenance of software customizations and user interface, standard and custom reports as well as FedEx and UPS rating engines. • Eliminated 80% of manual checksfor trading support, and decreased SLA breaches for client reporting by 15%. May provide, or guide provision of technical support to applications currently in production. , Responding and resolving incidents reported by the customer. Application support (60%): Manage and own the incident, problem and knowledge management processes for the applications in scope, while acting as service manager. Some of the work activities commonly seen on Application Development Manager resumes are maintaining and upgrading computer systems and application, guiding the development team, solving technical issues, and liaising with clients. In order to ensure your professional resume will support your goals, use this software developer job description to inform what you should highlight on your resume. Developed computer programs and made code changes based upon the Client requirement. Companies can be picky with their Tech Support. This following resume sample provides generic example of a resume for Application Support positions and job titles as follows: Application Support Technician, Application Support Analyst, Front Office Application Support Manage, and Developer/Application Support … If needed, support customer with the User Acceptance Testing (UAT), Experience with VB.Net 2013 (Visual Studio 2013), SQL Server 2008 and newer, and MS Access 2010 and newer, Flair to learn new technologies and thrive in an agile environment, Conversant with typical software development processes / methodologies and exposure in working with multi-site global teams, Provide guidance and training to other, less experienced developers in Qt and QML programming, Implement wireframes and graphics created by the design team in a collaborative, Agile environment to produce the best user experience possible, Provide feedback and suggestions to the UI team’s design and technical leaders, Perform Code reviews on other developer’s work, Provide estimates and technical assessments of various approaches to implement user interface functionalities, Create/Modify and Implement Control-M tables as needed, Create/Modify and Implement Unix pass-thru scripts as needed, Create/Modify and Implement Unix processing scripts, Create/Modify and Implement Essbase Maxl Scripts, Update/Modify and Implement Essbase WBD cubes as needed, Support UAT Environment (set up, execute batch jobs, document testing results), Documents operational procedures supporting audit compliance, Assist in maintaining knowledge bank of training material and training new resources, One or more years of IT experience, preferably in application support, Basic knowledge of the Systems Development Life Cycle, Understanding of Windows and/or UNIX operating systems, Basic knowledge of IT architectures (desktops, servers, networks, applications, tools), Ability to prioritize and manage time effectively, 6+ years’ experience with Web application design, development and operations, 6+ years in a technology role with focus on enterprise data, 2+ years’ experience with Mobile/Tablet application design, development and operations, 5+ years of experience with enterprise data modeling, data warehouse design, implementation and support, 5+ years of experience with business intelligence/report development, specifically using SQL and query tools, 5+ years’ experience with SQL Server, specifically SQL 2008 and 2008R2, Support mission critical applications and their related data processing, Previous experience in the financial services industry strongly preferred, Experience supporting order management and asset management accounting systems, 3+ years experience using Microsoft SQL Server database technologies specifically SQL Server Integration Services(SSIS), and SQL Server Reporting Services (SSRS), Work effectively with a team of developers in order to support the operations team, Develop software applications and update existing ones with new features using the Agile/Scrum approach, Establish standards for user testing, business requirements and implementation plans, Investigate, diagnose, and resolve issues with software, Work with internal and external client groups to determine needs, Create and maintain customer and internal technical documentation, Facilitate identification of process improvements or system enhancements, Research industry trends, best practices and new technologies that will provide operational insights to internal teams, focusing on continuous improvement of the customer experience, Drive innovation and find opportunities to leverage emergent technology, University degree in Computer Science, Software Engineering, Information Technology or equivalent, Experience with working in an agile environment, Experience in developing and integrating software solutions, Able to develop web based applications like JAVA, CSS, XML, HTML, PERL and REST, Able to write code to automate processes and orchestrate deployments and manage code, Knowledge of virtualization technologies and Internet Protocol, Fully versed in all office applications (Outlook, Word, Excel, PowerPoint), Contribution to industry standards and open source communities an asset, Knowledge of Bell Canada’s Products & Services as well as Media, Network, IT and Call Centre environments, Knowledge of databases, infrastructure and security standards, Demonstrate success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure, Strong written and verbal communication skills - will have interaction with senior technology and business managers, Strong analytical and strategic background in the financial services industry with some operational experience, Must be able to compose and deliver business documents such as business cases, business requirements, project plans, executive summaries, governance reports, etc, Demonstrated capabilities in quantitative and data analysis (e.g., Excel, MS Access, Business Objects), Experience in partnering with a diverse team composed of staff and consultants located in multiple locations and time zones, Proven ability to build consensus across multiple stakeholder groups through partnership, Strong relationship management skills to build enduring and productive alliances across matrix organizations, Detail-orientated with strong organizational and project management skills, Proven knowledge of SDLC, Agile development and PMO methodologies, Bachelor’s degree (in science, computers, information technology or engineering), Develop processes and guidelines, define technology strategies, create roadmaps, and standardize processes to facilitate application architecture for in-scope functions, Transform delivery and partner model to support faster pace of change, Provide executive vision, strategy and leadership for the evolution of the enterprise application portfolio pertaining to USCC’s BSS/OSS and Web/E-commerce initiatives, Provide strategic and technical leadership to BSS/OSS and Web vendors, Partner effectively with peers spanning all aspects of release, quality and ongoing operations to drive best-in-class results, Ensure continuously improving quality and value of the system delivery components, Provide advisory and hands-on technology leadership in resolution of complex business and technology issues, Build high-performance teams by driving development and growth of current and future leadership talent, providing clear expectations and direction, Promote the development of the associates by collaborating with them on development plans and provide assignments to effectively challenge their growth to the next levels while continually enhancing technical skills, Responsible for multi-year business transformation initiatives enabled by technology investments, Continually drive greater efficiencies into application development support activities, Accountable for driving the company’s core values and behaviors, to include an environment of respect and openness (our Dynamic Organization business model), Bachelor’s Degree in Computer Science or equivalent experience required and Master’s Degree preferred, 10 to 15 years of relevant experience in systems and applications management including systems/application design, which includes at least 5 years of experience in managing teams and projects. Summary : Organized administrator with exceptional coordination, analytical, and communication skills. Built a new application support team of 5 people focusing on post -trading straight through processing and data warehouse extract-transform-load processing • Designed and implemented global application monitoring platform. If you are not sure, you’ve come to the right website! Applications Manager. Using SYNON, CL, RPG, Cobol, Other AS400 Utilities; Confidential, Richardson, TX. Designed an IT support model for the equity swaps desk with a 6-month integration project to guide project planning, reporting and governance. Applied internal/external business service level agreements and was instrumental in deploying ITSM Methodologies across horizontal, multifunctional business platforms. by Leslie Stevens-Huffman October 24, 2013 4 min read. Worked with the state customers through ACS field offices to articulate requirements and match support levels to their needs/budgets. 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